Last Updated: 3 December 2025
Welcome to our platform. These Terms and Conditions (“Terms”) govern your use of our website, mobile application, and services (collectively, the “Platform”). By accessing or using the Platform, you agree to be bound by these Terms. If you do not agree, please discontinue use of the Platform
immediately.

Introduction and Scope of Services

We operate a multi-service online marketplace that connects users with a variety of products and services. Our Platform facilitates:

• E-commerce purchases of goods – such as electronics, appliances, fashion, and other retail products.
• Booking of services – including home services (e.g. electrical repairs, cleaning) and related on-demand services provided by third-party professionals.
• Logistics solutions – for delivery of products and other courier or transportation services.

We act as an intermediary for third-party sellers of goods and providers of services. This means the actual sales contracts for products or performance of services are between you and the third-party seller or service provider, except where we expressly indicate that we are the direct seller. We facilitate these transactions by receiving orders, processing payments, and arranging deliveries on behalf of sellers. All product listings will indicate the seller of record. For service bookings, the service provider responsible for executing the job will be identified to you.

These Terms apply to all users of the Platform, including buyers/clients and any sellers or service providers (though additional terms may apply to sellers/service providers in separate agreements). You must be at least 18 years old to use our Platform; by using it, you represent that you meet this age requirement .

Account Registration and Security

To access certain features of our Platform, you may need to create an account. When registering, you agree to provide accurate, up-to-date information about yourself and to keep it updated. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account .

• You must not impersonate anyone or use another person’s account.
• Notify us immediately via our customer support if you suspect any unauthorized use of your account or any other security breach.
• We reserve the right to suspend or terminate your account at our discretion if we believe you have violated these Terms or for security reasons. We may also edit or remove content you have provided in your account profile if it violates any policies. In the event of account termination when you have pending orders that you have paid for and not yet received, we will ensure those orders are fulfilled or issue a refund , provided you have not breached these Terms.

You are responsible for all usage of the Platform under your account. Please use a strong password and limit access to your devices to protect your account security.

Use of the Platform and Acceptable Use Policy

By using our Platform, you agree to do so only for lawful purposes and in compliance with all applicable laws and regulations in Nigeria. You must not misuse the Platform or use it to engage in any fraudulent, harmful, or illegal activity, including but not limited to:

• Posting or transmitting any content that is unlawful, infringing, defamatory, or harmful (such as hate speech, harassment, or malware).
• Violating any third-party rights, including intellectual property rights, privacy rights, or rights of publicity.
• Using bots, scrapers, or other automated means to extract data or content from the Platform without our written permission.
• Attempting to interfere with the proper working of the Platform, such as by hacking, circumventing security measures, or introducing viruses.

We reserve the right to monitor content on our Platform and remove or disable access to any content or listings that we deem to violate these Terms or any applicable policies. Users who violate the acceptable use rules may face suspension or termination of their accounts and possible legal action.

Marketplace Transactions (Products and Orders)

When you purchase a physical product through our Platform, the following terms apply:

• Product Listings and Descriptions: We strive to ensure that product descriptions, specifications, and pricing on the Platform are accurate and up to date. However, we do not warrant that all content is error-free. In the event of a material error in a listing (e.g., incorrect price or product details), we reserve the right to cancel the order and provide a correction. The relevant seller is responsible for the accuracy of information about their products, and if you have a complaint about misinformation, you may seek recourse via the dispute process outlined below.
• Prices and Payment: All prices are listed in the applicable currency (Nigerian Naira, unless stated otherwise) and include applicable taxes unless indicated. Prices and availability of products can change, but changes will not affect orders already placed before the change. In addition to the product price, you may be charged shipping, handling, or delivery fees as specified at checkout. No hidden fees will be added after you place an order; all applicable charges will be clearly stated before you confirm purchase.
• Order Acceptance: When you place an order, you will receive an acknowledgement. This confirmation is not an acceptance of your order but only an acknowledgement that we received it. The contract of sale is formed only when the product is dispatched to you on behalf of the seller. We reserve the right to cancel orders before dispatch if, for example, a product is out of stock or there was an error in the listing. If we cancel an order after you have paid, you will receive a full refund for that purchase.
• Third-Party Sellers: As a marketplace, many products are sold by independent third-party sellers. We accept binding sales on behalf of these sellers, which means once you order, the seller is obligated to fulfill it, and you are obligated to pay, under these Terms . We are not the buyer or seller of record for third-party sales (unless we explicitly identify ourselves as the seller for a product). The Platform’s role is to facilitate the transaction. The seller remains responsible for the quality, safety, and legality of the products they offer, as well as for honoring any guarantees or warranties for those products. However, we provide support to buyers in handling returns and refunds as described in the section below.
• Title and Risk: Title to products you purchase, as well as risk of loss or damage, passes to you upon physical delivery of the item to your address (or pickup by you from a designated location). Until that point, the seller retains title to the item. If delivery is delayed or fails due to your absence or wrong address, you may be responsible for any additional storage or redelivery fees as applicable.

Booking of Services

When you use the Platform to book third-party services (such as home installations, repairs, cleaning, logistics requests, etc.), the following terms apply:

• Service Provider Relationship: We act only as a facilitator connecting you with independent service providers. We are not the provider of the service; the provider is an independent contractor who is not employed by us. We do, however, conduct basic vetting or verification of service providers’ qualifications and may monitor performance and customer feedback to maintain quality on the Platform.
• Service Descriptions: Listings for services (including descriptions, pricing, duration, etc.) are provided by the service provider. We endeavor to ensure these listings are clear and accurate. If you have questions or need clarification before booking, you should contact us or the provider via the Platform’s communication channels.
• Scheduling and Fulfillment: When you book a service, you may be able to select a date and time slot. The provider will make reasonable efforts to perform the service at the scheduled time. However, please allow for some scheduling flexibility. If a provider is running late or needs to reschedule due to unforeseen circumstances (e.g., traffic, prior job taking longer, emergencies), we will inform you as soon as possible and arrange a new time if needed.
• Your Responsibilities for Services: You agree to ensure that conditions at your premises are safe and conducive for the service. For example, if you booked an appliance installation, you should have the appliance on hand and the necessary utilities (electricity, plumbing) available. You also agree to treat the service provider with respect and not to engage in any abusive or inappropriate behavior.
• Cancellations (Services): You may cancel a service booking within a specified timeframe (as stated at booking or in the specific service terms) without penalty – typically at least 24 hours before the scheduled time. Last-minute cancellations or no-shows by the customer may incur a fee up to the full service cost to compensate the provider for reserved time. If a service provider cancels on you or fails to show up, you will not be charged and will be entitled to a full refund for that booking, or we will assist in rescheduling the service with your consent.
• Service Satisfaction and Disputes: Our goal is your satisfaction with the services. If the delivered service is materially deficient or not as described, please contact us within a reasonable time (for instance, within 24-48 hours after service) to report the issue. We will review the situation, which may involve contacting the provider for clarification. If we determine that the service was not delivered as promised (e.g., a task was left incomplete or done poorly), we will, at our discretion, either arrange for the service to be re-performed, or issue you an appropriate refund or credit. Please note that for subjective aspects, we will evaluate based on the description of service and standard practices.
• No Warranty on Services: While we aim to partner with skilled and reputable service providers, we cannot guarantee that every service will meet your expectations. Any remedy for unsatisfactory services will be as described above. We do not make any independent warranties about the services provided by third parties, beyond those statutorily required.

Payments

Accepted Payment Methods

We support various payment methods for transactions on our Platform. These may include, but are not limited to: credit cards, debit cards, bank transfers, mobile money, USSD payments, and cash on delivery (for certain items or locations). We may integrate with third-party payment processors or gateways to facilitate secure payments, but we do not guarantee availability of any specific third-party payment service and we may add or remove payment options over time.

All payments are due at the time your order is placed (except for cash on delivery where available, in which case payment is due at the time of delivery). For any digital payment, you authorize us to charge the provided payment method for the total amount of your order, including any applicable taxes and fees.

Third-Party Payment Processors

If you choose to pay through a third-party payment gateway or service, such payment processing is subject to the terms and conditions and privacy policies of those third parties. We are not responsible for errors or security breaches on the part of these payment processors. However, we will use reputable payment providers and implement reasonable measures to ensure payment security. For example, our Platform may redirect you to a secure payment portal or use encryption for transmitting payment details. We do not store your sensitive payment information (such as full credit card numbers) on our servers; these are handled by the payment gateway in accordance with industry standards.

In case of payment failures or errors (e.g., network issues, transaction declined), you may attempt the payment again or use an alternate method. Orders will only be processed upon successful payment confirmation (except COD). If you encounter persistent issues with payment, please contact our support for assistance.

Pricing Errors and Adjustments

While we strive to maintain accurate pricing, in the event that a product or service is listed at an incorrect price due to a typographical error or an error in pricing information received from sellers or providers, we reserve the right to refuse or cancel any orders placed for that item. If an order has been confirmed and charged to your account or card, and we subsequently cancel it due to pricing error, we will issue a full refund of the amount paid.

Invoicing and Receipts

After a successful transaction, we will provide a receipt or invoice via email or through your account on the Platform. This will detail the charges for products or services, including any taxes and fees. Please retain a copy of your receipts for future reference, as they may be required for returns or warranty claims.

Shipping, Delivery, and Logistics

For physical product purchases, the following terms apply to shipping and delivery:

• Delivery Timeframes: We will display estimated delivery dates or timeframes for your orders at checkout or in your order confirmation. We strive to deliver within the indicated time, but actual delivery times may vary due to factors beyond our control (such as courier delays, weather, or import/customs clearance if applicable). Any delivery dates provided are estimates, not guaranteed deadlines.
• Delivery Methods: We partner with various logistics providers and also operate our own delivery fleet in certain areas. Depending on your location and the item, delivery may be handled by our in-house logistics team or a third-party courier service. We may offer options such as home delivery, pick-up stations, or office pickup. You will be informed of the available delivery methods during checkout.
• Tracking: Once your order is shipped, we will provide you with tracking information when available. You can track the status of your delivery through your account or via tracking links provided.
• Delivery Attempts: Our delivery agents (or the courier) will attempt delivery to the address you provided. It is your responsibility to provide a correct and complete address, and to ensure someone is available to receive the package. If no one is available, we (or the courier) may attempt redelivery or hold the package for pickup at a nearby location. You will be notified with instructions in such cases. Undeliverable packages due to customer’s fault (incorrect address or unavailability after repeated attempts) may be returned to sender; if that happens, we will contact you for further instructions and you may be responsible for additional shipping fees for re-delivery.
• Inspection on Delivery: We advise you to inspect delivered packages promptly. If you notice any visible damage to the packaging or suspect the item may be damaged, you may note this with the delivery agent and/or refuse the delivery. Please inform us immediately if you refuse a delivery due to damage. If you accept a package and later find damage or missing items, please contact us as soon as possible (preferably within 24 hours of receipt) to report the issue.
• International and Cross-Border Sales: Some products may be shipped from overseas sellers. These items will be indicated (for example, items tagged as “Shipped from Overseas” on the product page). For such items, delivery times will be longer to account for international shipping. Import duties or customs fees (if any) will either be included in the price or communicated to you; we strive for transparency so you are not surprised by extra charges on delivery. Note that products shipped from overseas may not be eligible for return except in cases of defect or not as described, due to the high cost and complexity of reverse logistics for international shipments . We will clearly indicate when an item is non-returnable due to being an international shipment.

For standalone logistics services (if offered, e.g., if you use our Platform to send a package from point A to B without a purchase involved):

• Applicable Rules: You must comply with our logistics service guidelines, which include restrictions on prohibited items (e.g., hazardous materials, illegal goods, cash, perishable items without proper handling, etc.). We reserve the right to inspect packages and refuse shipment of any item that violates our policies or the law.
• Liability for Loss/Damage: If you use our courier/logistics service, our liability for any loss or damage to your shipment is limited. We may offer a declared value or insurance option at additional cost; otherwise, if a package is lost or damaged due to our or our courier’s fault, we will compensate you up to a standard limited amount (as per our logistics terms or prevailing industry standard for uninsured shipments). We do not assume liability for losses due to incorrect addressing by the customer or for prohibited items shipped without disclosure.
• Delivery of Logistics Orders: For logistics orders, we will attempt to deliver within agreed times, but general delivery provisions above apply. The recipient should be available to receive the package and sign if required.

Refunds and Return Policy

We want you to have peace of mind when shopping on our Platform. Our Refunds and Return Policy is designed to be customer-friendly while aligning with Jumia Nigeria’s standard practices and Nigerian consumer protection norms. Below are the key points of our return and refund process:

Return Window

For most products, we offer a 7-day return period starting from the day you receive the item . Within this period, you can request a return for eligible products for any of the following reasons:

• The wrong item was delivered (e.g., different model or color).
• The item is defective or damaged on arrival.
• The item is not as described (e.g., missing accessories or features not as advertised).
• You simply changed your mind or are unsatisfied with the product.

If 7 days have passed since delivery, we unfortunately cannot accept a return or offer a refund, except for specific situations covered by a product warranty or statutory rights (such as a latent defect covered under manufacturer warranty). Note: For items purchased from certain official brand stores on our Platform (if indicated as “Official Store”), we may extend the return window to 15 days as a special benefit, provided the product remains in new condition. Any extended return period will be indicated on the product page if applicable.

Conditions for Returns

To be eligible for a return, you must ensure that:

• The item is in unused condition and in the same state as delivered. It should be in its original packaging with all original tags, labels, and accessories included  . We reserve the right to decline a return if the product shows signs of use, wear, or alteration.
• All sealed items (such as electronics, appliances, or sealed software/media) must be returned with the seal unbroken (unless you are returning due to a defect discovered after opening, in which case the defect must be documented).
• Fashion items (clothing, shoes) can be tried on to check fit, but must not be worn outside or washed, and should have all original tags. Shoes should be tried on indoors on a clean surface.
• You have the proof of purchase (order number, invoice, or receipt) to initiate the return.

When returning an item, please ensure it is securely packaged. We recommend retaining the original shipping carton and packaging materials for this purpose .

Non-Returnable Items

For certain product categories, we do not accept returns due to hygiene, safety, or other reasons. These include (but may not be limited to):

• Personal use items: Underwear, innerwear, lingerie, swimwear, and similar intimate apparel (for health/hygiene reasons, these cannot be returned once tried on or if the package is unsealed) .
• Personal care and beauty products: Such as cosmetics, perfumes/fragrances, skincare, hair care products, and any item which by its nature cannot be resold once opened for health or hygiene reasons . If such an item arrives damaged or defective, please contact us for a resolution, but change-of-mind returns on these are not allowed once opened.
• Health and wellness products: Including medical supplies, supplements, or devices that have been opened or used .
• Jewelry and personal accessories: For example, earrings (which are hygiene-sensitive) are not returnable if the package is opened .
• Software & digital goods: If we sell software, DVDs, CDs, or license keys, once delivered (especially if activated), these are not eligible for return or refund, unless they are faulty. Digital downloads are generally final sale.
• Event tickets or vouchers: If our Platform offers tickets to events or certain time-bound services, those sales are final (unless the event is canceled, in which case refund policies of the event organizer will apply).
• Perishable goods: Any perishable or consumable product (e.g., food items, flowers) cannot be returned if they are delivered in good condition but simply unwanted, due to their nature. If perishable goods arrive spoiled or expired, please notify us immediately for a remedy.
• “Shipped from Overseas” items: Items indicated as imported or shipped from overseas often cannot be returned for change of mind due to customs and return logistics complexity . We will allow returns for such items only if the item arrived defective, damaged, or not as described. In those cases, please report the issue within 7 days just as with local items, and we will coordinate a solution (which might be a refund without physical return, or another arrangement since returning overseas might not be feasible).

We will clearly mark on the product page if an item is non-returnable (e.g., “Final Sale” or “No Returns on this item”), so please check the product details before purchase.

Return Process

If you wish to return an eligible item within the return period:

1. Initiate Return Request: Contact us through our Platform (via the Orders section of your account, or through our customer service channels) to request a return. Provide your order details and select the reason for return from the available options. In some cases, we may ask for evidence of the issue (for example, photos of a damaged item) to process the return.
2. Return Authorization: Once we receive your request, we will verify if the item is within the return window and qualifies for return. If yes, we will provide instructions for returning the item. This may include a Return Merchandise Authorization (RMA) number and details on pickup or drop-off. We strive to make returns easy: in many cases, we will arrange a free pickup of the item from your address or guide you to drop it at an approved pickup station. Free return shipping is offered for returns initiated within the allowed period for eligible items (7 or 15 days as applicable) . If your return request is approved, we’ll let you know how and when the pickup will occur or provide a shipping label.
3. Preparing the Item: Please pack the item including all original packaging, accessories, and freebies (if any). If the item has a warranty card or user manual, include those as well. Ensure the package is secure to avoid damage in transit. You may reuse the original delivery packaging if possible. Affix any provided return label to the package, or hand it to the pickup agent as instructed.
4. Return Pickup/Shipment: On the scheduled date, hand over the package to our delivery agent or drop it off as directed. Make sure to receive any acknowledgement of return (like a pickup receipt or tracking number).
5. Inspection and Decision: Once the returned item is received, we will inspect it to confirm it meets the return conditions (unused, complete, etc.). This inspection typically occurs within a few business days of receipt. If the return is approved (item is in acceptable condition and reason validated), we will proceed with the refund or exchange. If the return is rejected (e.g., item is found used or not the same item/serial number we shipped), we will notify you and return the item to you (in such case, you may be responsible for the shipping cost of sending it back to you).
6. Refund Processing: Approved refunds will be processed in a timely manner. The refund can be issued through the original payment method or as store credit/voucher, depending on the circumstances:
   • If you paid by card or bank transfer, we will credit the refund to the same account or card you used. The timing may depend on your bank’s processing (typically 5-10 business days after we issue the refund).
   • If you paid by cash on delivery, we will reach out to you to obtain bank details for the refund or offer an alternative (such as mobile money or store credit, per your preference).
   • In some cases, we may offer a store credit or voucher as an instant refund option, which you can use for future purchases. You are not obligated to accept store credit if you prefer the original payment refund, but it might be offered for speed.
   • Shipping fees: If the return is due to our error or a product defect (wrong/damaged item), we will refund any shipping fees you paid as well . If the return is a pure change-of-mind or you ordered the wrong item, the original shipping fee may not be refunded.

We will notify you via email or in-app notification when your refund is processed. Please note that your bank or payment provider might take additional time to reflect the refund in your account.

Return Abuse

We reserve the right to refuse service or flag users who abuse our return policy. “Abuse” includes excessive returns (especially after use), returning items different from what was purchased, or fraudulent behavior. We understand returns are a part of shopping, but if we observe a pattern that suggests misuse of the policy, we may take action such as limiting returns or closing the account, after investigation.

Our returns and refunds policy is intended to comply with Nigerian consumer protection laws. We believe in fair dealing; as such, we do not operate on a “no refund, no return” basis, which is generally considered unenforceable under Nigerian law . If you have any questions about eligibility of a return or the status of a refund, please contact our customer service.

Intellectual Property Rights

All content on the Platform, including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, and software, is the property of our company or our content suppliers and is protected by intellectual property laws. The compilation of all content on the Platform is our exclusive property.

• Trademarks: The trademarks, logos, and service names displayed on the Platform are registered and unregistered trademarks owned by us or our partners. You may not use our trademarks in any manner likely to cause confusion among customers or in any way that disparages or discredits our brand.
• License and Access: We grant you a limited, non-exclusive, non-transferable, revocable license to access and make personal use of the Platform for its intended purposes (shopping or ordering services). This license does not allow you to download, reproduce, duplicate, copy, sell, or otherwise exploit any portion of the Platform for commercial use without our express written consent. You are also prohibited from framing or using framing techniques to enclose any trademark, logo, or other proprietary information (including images and text) without permission.
  
  User-Generated Content:

Our Platform may allow users to submit content such as product or service reviews, ratings, feedback, messages, images (for example, to report issues), and other materials (“User-Generated Content”). By using these features, you agree with the following:
1. Zero-Tolerance Policy for Objectionable Content: You agree not to submit any content that is unlawful, abusive, fraudulent, misleading, harassing, hateful, defamatory, pornographic,
violent, discriminatory, harmful, or otherwise inappropriate. We operate a strict zero tolerance policy toward objectionable content and abusive behavior. Any violation may result in immediate removal of the content and suspension or permanent termination of your account.
2. Content Moderation and Filtering: We use a combination of automated tools and human review to detect, filter, and moderate content that violates these Terms. This includes
monitoring reviews, ratings, uploaded photos, and messages exchanged between users, sellers, or service providers.
3. Ability to Report Content or Behavior: The Platform includes an in-app “Report” function that allows users to flag content or behavior they believe violates these Terms, including
inappropriate reviews, abusive communication, or misleading listings.
4. Ability to Block Abusive Users: Users may block another user, seller, or service provider to stop receiving messages or interactions from them where messaging features are
available.
5. Developer Response Time (24 Hours): We commit to reviewing all reports of objectionable content or abusive conduct within 24 hours. Where a violation is confirmed, we will
promptly:
• Remove or disable access to the offending content; and
• Take enforcement action against the offending user, which may include warnings, temporary restrictions, or permanent account termination.
6. Rights Granted to Us: By submitting content, you grant us a worldwide, royalty-free, perpetual, irrevocable, and sublicensable license to use, display, reproduce, modify, and
distribute your content as needed to operate and improve the Platform. You confirm that you have the rights to all content you submit.
7. Our Right to Remove Content: We may, at our discretion, review, monitor, edit, or remove user-generated content for any reason, including to ensure safety, maintain trust, comply
with legal requirements, or enforce these Terms.
8. User Responsibility: You are solely responsible for the accuracy, legality, and appropriateness of any content you submit, including reviews and messages. You agree not
to misuse the Platform to deceive other users, inflate ratings, impersonate others, or engage in any harmful or disruptive conduct. Please respect our intellectual property and that of other users and third parties. If you believe any content on our Platform infringes your copyright or other IP rights, please notify us with details, and we will respond in accordance with applicable law (such as by removing infringing material upon verification).

Liability Disclaimer and Limitation of Liability

Platform As-Is: The Platform and all information, content, products, and services made available to you through it are provided on an “as is” and “as available” basis, unless otherwise specified in writing. We do not make any explicit warranties or representations about the accuracy, completeness, reliability, or suitability of the Platform content or operation, except as expressly set forth in these Terms. To the fullest extent permissible under applicable law, we disclaim all warranties, express or implied, regarding the Platform and any products or services obtained through it, including implied warranties of merchantability and fitness for a particular purpose. However, nothing in these Terms is intended to disclaim any warranty or condition which cannot be excluded under law (for example, certain statutory consumer warranties that apply to goods).

Third-Party Products and Services: Because many products and services available on our Platform are offered by third-party sellers or providers, we do not assume responsibility or liability for those goods/services beyond our role as an intermediary. The seller or provider remains responsible for the quality, safety, and compliance of their offerings . We facilitate resolution (returns, refunds) for convenience, but ultimate liability for a defective product or negligent service lies with the seller/provider. However, if applicable law or a regulatory authority (for instance, a consumer protection body) holds online marketplaces accountable in certain cases (such as when the seller cannot be identified or if we fail to exercise due care), we will comply with such legal obligations . For example, a recent regulatory stance in some regions is that an e-commerce platform may be held liable if it misrepresents its role or if the customer has no way to pursue the actual seller . We strive to avoid such situations by clearly identifying third-party sellers and assisting customers in dispute resolution.

No Indirect Damages: To the extent allowed by law, we (including our directors, officers, employees, affiliates, and agents) will not be liable for any indirect, incidental, punitive, exemplary, or consequential damages whatsoever. This includes, without limitation, damages for lost profits, lost revenues, loss of data, business interruption, or emotional distress arising out of or related to the use of (or inability to use) the Platform or products/services obtained through the Platform.

Liability Cap: In no event shall our total aggregate liability towards you for all claims arising from or related to your use of the Platform exceed the total amount paid by you for the specific product or service in question, or, if the claim does not relate to a specific purchase, an amount of ₦[X] (a reasonable amount as per our internal policy), whichever is greater . We are not liable for any loss that is not reasonably foreseeable at the time you entered into these Terms.

Exceptions: Nothing in these Terms shall limit or exclude our liability for: (i) death or personal injury caused by our gross negligence or willful misconduct, (ii) fraud or fraudulent misrepresentation, or (iii) any other liability that cannot be limited or excluded under applicable law . Additionally, your statutory rights as a consumer (under laws such as the Federal Competition and Consumer Protection Act, if applicable) are not affected by these limitations; you may have certain remedies that cannot be disclaimed.

Third-Party Websites: Our Platform may contain links to third-party websites or services for additional information or as a convenience (for example, links to manufacturers’ sites, or payment gateways). We do not endorse or assume liability for any such third-party sites or services. If you access a link to a third-party website, you do so at your own risk, and any transactions or interactions with such third parties are solely between you and that third party. We will not be responsible for any content, advertising, products, services, or materials on or available from such external sites .

Indemnification

You agree to indemnify, defend, and hold harmless our company and its affiliates, and our and their respective officers, directors, employees, and agents, from and against any and all claims, liabilities, damages, losses, and expenses (including legal fees) arising out of or related to: (a) your use of the Platform or any products/services obtained through the Platform, (b) your violation of these Terms or any law or regulation, or (c) your infringement of any right of a third party (such as intellectual property or privacy rights).

This means that if a third party sues us because of something you did (for example, you posted illegal content, or you misused a product causing harm and the manufacturer brings a claim against us due to your actions), you will be responsible for the costs and damages we incur as a result . We will notify you promptly of any such claim and, at our discretion, give you the opportunity to handle the defense (with counsel approved by us) as long as you promptly assume and carry out that defense. We reserve the right to participate in the defense with counsel of our own choosing at our expense.

Dispute Resolution

We are committed to customer satisfaction and encourage you to contact our customer service team to resolve any issue informally before resorting to formal dispute resolution. Any disputes or disagreements arising out of your use of the Platform or these Terms shall be addressed as follows:

1. Amicable Resolution: In the first instance, you agree to contact us and attempt to resolve the dispute informally. You can reach our dispute resolution team via the contact details in the Contact Us section. We will attempt in good faith to respond and resolve the matter within a reasonable time. This may involve facilitating communication between you and the seller or service provider, if applicable. Many disputes (e.g., regarding product quality or delivery issues) can be resolved quickly through our internal support channels.
2. Mediation: If we are unable to resolve the dispute amicably within [30] days of your notice to us, either party may propose to submit the dispute to mediation. Mediation is a voluntary process in which a neutral third-party mediator helps the parties try to reach a mutually acceptable resolution. We agree that, in line with common practice in Nigeria, we will consider mediation in good faith before proceeding to arbitration or litigation . The mediation may be arranged through a reputable mediation center in Nigeria (for example, the Lagos Multi-Door Courthouse or any other agreed mediation body). The costs of mediation will be shared equally between us and you, unless otherwise agreed. The outcomes of mediation are non-binding unless a settlement is reached and documented.
3. Arbitration: If a resolution is still not reached through mediation (or if either party opts to skip mediation), any unresolved controversy or claim shall be finally resolved by binding arbitration in accordance with the Arbitration and Mediation Act 2023 of Nigeria (or any re-enactment thereof) and the applicable rules of the Lagos Court of Arbitration] . The following will apply to any arbitration:

• The arbitration will be conducted by a single arbitrator (unless we agree on a panel) appointed mutually by the parties (or, failing agreement, by the appointed arbitration institution or court).
• The seat or legal place of arbitration will be [Nigeria, e.g., Lagos, Nigeria], and the proceedings shall be conducted in English (unless agreed otherwise).
• The arbitration award shall be final and binding on the parties, and judgment on the award may be entered in any court having jurisdiction.
• Each party shall initially bear its own arbitration costs and share the arbitrator’s fees, but the arbitrator may award costs and attorneys’ fees to the prevailing party as part of the award, in accordance with Nigerian arbitration law.

By agreeing to arbitration, both you and we acknowledge that we are giving up the right to a court trial (and, to the extent permitted by law, the right to a trial by jury) and that the scope of discovery and appeal rights in arbitration is more limited than in court.

4. Small Claims Option: Notwithstanding the above, if your claim is eligible to be resolved in a small claims court (or equivalent low-value dispute tribunal) and does not involve a request for equitable relief, you or we may choose to pursue the matter in such court instead of arbitration.
5. Court Jurisdiction: In the unlikely event that a dispute is determined not to be subject to arbitration (for example, if a court finds an arbitration clause unenforceable or if we mutually agree to waive arbitration), then the courts of Nigeria shall have exclusive jurisdiction for the resolution of such dispute . Specifically, we designate the federal or state courts located in [Lagos, Nigeria] as the venue for any such litigation, unless another venue is required by mandatory law.

Both parties consent to the personal jurisdiction of the Nigerian courts for litigating disputes that are not resolved by the above alternative dispute resolution (ADR) mechanisms. However, even if a court action is filed, the parties can still mutually agree to move it to arbitration or mediation at any time.

6. Exception – Urgent Injunctive Relief: The foregoing dispute resolution process notwithstanding, either party may seek interim injunctive relief (a temporary restraining order or preliminary injunction) from a competent court to prevent imminent harm, such as misuse of intellectual property or unauthorized access to the Platform, without first engaging in mediation/arbitration. This is an exception for urgent matters that cannot await the ADR process.

By using the Platform, you agree to the above dispute resolution process. The aim is to explore resolution outside of court first, as it can be faster and less adversarial , while still preserving each party’s rights.

Governing Law

These Terms and any dispute or claim arising out of or in connection with these Terms or your use of the Platform (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the Federal Republic of Nigeria, without giving effect to any conflict of laws principles. This governing law clause applies regardless of your location, provided that if you use the Platform in another country, any mandatory consumer protections of that country may apply to you as required by law (in addition to Nigerian law).

By choosing Nigerian law, we ensure that our policies, particularly regarding consumer rights (returns, refunds, warranties), align with local regulations. If you are accessing the Platform from outside Nigeria, you do so on your own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable.

Changes to These Terms

We may modify or update these Terms from time to time in order to reflect changes in our services, legal obligations, or for other legitimate reasons. When we make changes, we will post the updated Terms on the Platform and update the “Last Updated” date at the top. For significant changes, we may also provide a notice to you (for example, by email or an in-app notification).

Your continued use of the Platform after changes are posted constitutes your acceptance of the revised Terms. If you do not agree with the changes, you should stop using the Platform and, if necessary, cancel any pending services or orders (you may contact us regarding how cancellations would be handled in such a scenario). We encourage you to review the Terms periodically for any updates .

No variation or modification of these Terms by you will be binding on us unless explicitly agreed to in writing by an authorized representative of our company.

Miscellaneous

• No Waiver: If we do not enforce any part of these Terms, it will not be considered a waiver of our rights or provisions, and we remain entitled to enforce these Terms at a later time or in another situation  . Similarly, a waiver of one breach of these Terms does not constitute a waiver of any other breach.
• Severability: If any provision of these Terms is found by a court or arbitrator to be invalid, illegal, or unenforceable, that provision shall be enforced to the maximum extent permissible, and the remaining provisions of the Terms shall remain in full force and effect . If necessary, an invalid or unenforceable provision will be deemed modified to the minimum extent necessary to make it valid and enforceable.
• Assignment: You may not assign or transfer your rights or obligations under these Terms to any third party without our prior written consent. We may assign or transfer our rights and obligations to an affiliate or in connection with a merger, acquisition, or sale of assets, or by operation of law . These Terms will inure to the benefit of and be binding upon each party’s successors and permitted assigns.
• Third-Party Rights: These Terms are solely for the benefit of you and us. Except as expressly provided, they are not intended to confer any rights or remedies on any third party (except that affiliates of ours are deemed our beneficiaries to the extent these Terms limit their liability) . The provisions of any applicable laws implementing the concept of “contract for the benefit of a third party” (if any) shall not apply.
• Entire Agreement: These Terms (along with any other policies or guidelines referenced herein, such as our Privacy Policy, Returns Policy, etc.) constitute the entire agreement between you and us regarding your use of the Platform, superseding any prior agreements or communications (whether oral or written) relating to the subject matter  .
• Relationship: Nothing in these Terms shall be construed to create a partnership, joint venture, agency, or employer-employee relationship between you and us. We are independent parties; you are using the Platform as a customer (or potential customer) of products and services, and no agency or fiduciary relationship is intended.
• Notices: We may send you notices and communications electronically, such as by email, SMS, in-app notifications, or by posting notices on the Platform. You consent to receive communications from us electronically and agree that these satisfy any legal requirement that communications be in writing . If you need to give us official notice (for example, a breach of contract notice or legal claim), please do so in writing via email and postal mail to our contact addresses provided in the Contact Information section below.

Contact Information

If you have any questions, complaints, or need help regarding these Terms or any other aspect of our Platform, please contact us at:

Customer Support Email: support@jovalink.shop

Office Address: #27 Iwaya Road, Onike, Yaba, Lagos

For legal notices or service of process, please send to the address above, Attn: Legal Department. You may also request the contact information of a specific seller or service provider if needed for dispute resolution, and we will provide it where permissible, in line with our Dispute Resolution Policy.

Thank you for using our Platform. We appreciate your business and trust. Please enjoy our services, and feel free to reach out if you have any questions or feedback. Your satisfaction is our priority!