PRIVACY POLICY FOR JOVALINK (BY JOVALINK LIMITED)

Introduction

We know that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This Privacy Notice describes how Jovalink limited (“Jovalink Limited”) collects and processes your personal information through Jovalink website, services, and online store, and applications that reference this Privacy Notice (together “Jovalink limited Services”). By using Jovalink limited Services, you are consenting to the practices described in this Privacy Notice.

What Personal Information About Customers Does Jovalink limited Collect?

We collect your personal information in order to provide and continually improve our products and services.

Types of Personal Information We Collect

    1. Information You Provide to Us:
      We receive and store any information you provide in relation to Jovalink Limited Services. Examples include, but are not limited to, information you enter when registering for an account, placing an order, or communicating with our customer service team. You can choose not to provide certain information, but this may limit your ability to take full advantage of Jovalink Limited Services.
    2. Automatic Information:
      We automatically collect and store certain types of information about your use of Jovalink Limited Services. This includes details about your interaction with products, content, and services available through Jovalink Limited Services. While we do not use “cookies” like many websites, we use “tokens,” which act similarly to cookies, as well as other unique identifiers. Additionally, we obtain certain types of information when your web browser or device accesses Jovalink Limited Services and other content served by or on behalf of Jovalink Limited on other websites. Our physical locations may also use cameras, sensors, and other technology to gather information about your activities, such as the products and services you interact with.
    3.  Information from Other Sources:
      We may receive information about you from other sources, such as updated delivery and address information from our logistics partners. This helps us to correct our records and make future deliveries more seamless.
SECTION 1
For What Purposes Does Jovalink limited Use Your Personal Information?

We use your personal information to operate, provide, develop, and improve the products and services that we offer our customers. These purposes include:

  • Purchase and delivery of products and services. We use your personal information to take and handle orders, deliver services, and communicate with you about orders, products and services, and promotional offers.
  • Provide, troubleshoot, and improve Jovalink limited Services. We use your personal information to provide functionality, analyze performance, fix errors, and improve the usability and effectiveness of the Jovalink limited Services.
  • Recommendations and personalization. We use your personal information to recommend features, products, and services that might be of interest to you, identify your preferences, and personalize your experience with Jovalink limited Services.
  • Comply with legal obligations. In certain cases, we collect and use your personal information to comply with laws. For instance, we collect from sellers information regarding place of establishment and other information for identity verification and other purposes.
  • Communicate with you. We use your personal information to communicate with you in relation to Jovalink limited Services via different channels (e.g., by phone, email, chat).
  • Advertising. We use your personal information to display interest-based ads for features, products, and services that might be of interest to you. We do not use information that personally identifies you to display interest-based ads. 
  • Fraud Prevention and credit risk. We use personal information to prevent and detect fraud and abuse in order to protect the security of our customers, Jovalink limited, and others.

What About Cookies and Other Identifiers?

To enable our systems to recognize your browser or device and to provide and improve Jovalink limited Services, we use tokens and other identifiers. For more information about the tokens we use, please read our Cookies Notice.

Does Jovalink limited Share Your Personal Information?

Information about our customers is an important part of our business, and we are not in the business of selling our customers’ personal information to others. We share customers’ personal information only as described below.

  • Transactions involving Third Parties: We make available to you services, products, applications, or skills provided by third parties for use on or through Jovalink limited Services. For example, you can order products from third parties through our stores. You can tell when a third party is involved in your transactions, and we share customers’ personal information related to those transactions with that third party.
  • Third-Party Service Providers: We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders for products or services, delivering packages, sending postal mail and email, removing repetitive information from customer lists, analyzing data, providing marketing assistance, providing search results and links, processing payments, transmitting content, scoring, assessing and managing credit risk, and providing customer service. These third-party service providers have access to personal information needed to perform their functions, but may not use it for other purposes.
  • Business Transfers: As we continue to develop our business, we might sell or buy other businesses or services. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Notice (unless, of course, the customer consents otherwise). Also, in the unlikely event that Jovalink limited or substantially all of its assets are acquired, customer information will of course be one of the transferred assets.
  • Protection of Jovalink limited and Others: We release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our Conditions of Use and other agreements; or protect the rights, property, or safety of Jovalink limited, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.

Other than as set out above, you will receive notice when personal information about you might be shared with third parties, and you will have an opportunity to choose not to share the information.

How Secure Is Information About Me?

We design our systems with your security and privacy in mind.

  • We work to protect the security of your personal information during transmission by using encryption protocols and software.
  • We maintain physical, electronic, and procedural safeguards in connection with the collection, storage, and disclosure of customer personal information. Our security procedures mean that we may ask to verify your identity before we disclose personal information to you.
  • It is important for you to protect against unauthorized access to your password and to your computers, devices, and applications. We recommend using a unique password for your Jovalink limited account that is not used for other online accounts. Be sure to sign off when finished using a shared computer.
What About Advertising?
  • Third-Party Advertisers and Links to Other Websites: Jovalink limited Services may include links to other websites and apps. Third-party partners may collect information about you when you interact with their content, advertising, and services, via links on the Jovalink limited website.
  • Use of Third-Party Advertising Services: We do not provide ad companies with information that allows them to serve you adverts. However, we do employ third-party advertising services which have links that directs users to the Jovalink limited website. When our website is visited using a link from a third-party advertisers, identifiers on our website track the interaction of the visitor with our website. We do this with an advertising identifier like a cookie, or a device identifier. While we do not share your specific shopping actions like purchases, product views, or searches with ad companies, we may share an advertising identifier so they can serve you with more effective Jovalink limited ads. Some ad companies also use this information to serve you relevant ads from other advertisers.
What Information Can I Access?

You can access your information, including your name, address, payment options, profile information, household settings, and purchase history in the “Your Account” section of the website.

What Choices Do I Have?

If you have any questions as to how we collect and use your personal information, please contact our Customer Service. Many of our Jovalink limited Services also include settings that provide you with options as to how your information is being used.

  • As described above, you can choose not to provide certain information, but then you might not be able to take advantage of many of the Jovalink limited Services.
  • You can add or update certain information on pages. When you update information, we usually keep a copy of the prior version for our records.
  • If you do not want to receive email or other communications from us, please adjust your Customer Communication Preferences.
  • The Help feature on most browsers and devices will tell you how to prevent your browser or device from accepting new cookies or identifiers, how to have the browser notify you when you receive a new cookie or identifier, or how to block them altogether. Because cookies and identifiers allow you to take advantage of some essential features of Jovalink limited Services, we recommend that you leave them turned on. For instance, if you block or otherwise reject our identifiers, you will not be able to add items to your Shopping Cart, proceed to Checkout, or use any Services that require you to Sign in. For more information about cookies and other identifiers, see our Cookies Notice.
  • If you want to browse our websites without linking the browsing history to your account, you may do so by logging out of your account here and blocking cookies or identifiers on your browser.
  • You can manage the recommendations you receive in our store and edit your browsing history.
  • If you have questions about how to change your device permissions on devices manufactured by third parties, we recommend you contact your mobile service carrier or your device manufacturer.
  • If you are a seller, you can add or update certain information, update your account information, and adjust your email or other communications you receive from us by updating your Notification Preferences.

In addition, to the extent required by applicable law, you may have the right to request access to or delete your personal information. If you wish to do any of these things, you may reach out to us. Depending on your data choices, certain services may be limited or unavailable.

Are Children Allowed to Use Jovalink limited Services?

Jovalink limited does not sell products for purchase by children. If you are under 18, you may use Jovalink limited Services only with the involvement of a parent or guardian. We do not knowingly collect personal information from children.

Conditions of Use, Notices, and Revisions

If you choose to use Jovalink limited Services, your use and any dispute over privacy is subject to this Notice and our Conditions of Use, including limitations on damages, resolution of disputes, and application of the laws of United Kingdom. If you have any concern about privacy at Jovalink limited, please contact us with a thorough description, and we will try to resolve it. Our business changes constantly, and our Privacy Notice will change also. You should check our websites frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.

Examples of Information Collected
Information You Give Us When You Use Jovalink limited Services

You provide information to us when you:

  • create an account on Jovalink;
  • provide information for the verification of your identity or of your account;
  • search or shop for products or services in our stores;
  • add or remove an item from your cart, or place an order through or use Jovalink limited Services;
  • provide information in Your Account (and you might have more than one if you have used more than one email address or mobile number when shopping with us) or Your Profile ;
  • provide information in your merchant account or any other account we make available that allows you to develop or offer goods, or services to Jovalink limited customers;
  • offer your products or services on or through Jovalink limited Services;
  • communicate with us by phone, email, or otherwise;
  • complete a questionnaire, a support ticket, or a contest entry form;
  • participate in community features;
  • provide and rate Reviews;
As a result of those actions, you might supply us with such information as:
  • identifying information such as your name, address, and phone numbers;
  • payment information;
  • your age;
  • your location information;
  • your IP address;
  • content of reviews and emails to us;
  • information and documents regarding identity, eg. driver’s license numbers;
  • corporate and financial information;
  • credit history information; and
Automatic Information

Examples of the information we collect and analyze include:

  • the internet protocol (IP) address used to connect your computer to the internet;
  • login, email address, and password;
  • the location of your device or computer;
  • device metrics such as when a device is in use, application usage, connectivity data, and any errors or event failures;
  • Jovalink limited Services metrics (e.g., the occurrences of technical errors, your interactions with service features and content, your settings preferences and backup information, location of your device running an application;
  • version and time zone settings;
  • purchase and content use history;
  • the full Uniform Resource Locator (URL) clickstream to, through, and from our websites, including date and time; products and content you viewed or searched for; page response times, download errors, length of visits to certain pages, and page interaction information;
  • phone numbers used to call our customer service number;
  • Phone conversation with an agent of Jovalink limited.

We may also use device identifiers and other technologies on devices, applications, and our web pages to collect browsing, usage, or other technical information.

Information You Can Access

Examples of information you can access through Jovalink limited Services include:

  • status of recent orders;
  • your complete order history;
  • personally identifiable information (including name, email, and password);
  • payment settings;
  • email notification settings;
  • Your Profile;
  • If you are a seller, you can access your account and other information, and adjust your communications preferences, by updating your account.

Information from Other Sources

Examples of information we receive from other sources include:

  • updated delivery and address information from our carriers or other third parties, which we use to correct our records and deliver your next purchase or communication more easily;
  • account information, purchase or redemption information, and page-view information from some merchants with which we operate co-branded businesses or for which we provide technical, fulfillment, advertising, or other services;
  • information about your interactions with products and services offered by our subsidiaries;
  • search results and links, including paid listings (such as Sponsored Links);
  • credit history information from credit bureaus, which we use to help prevent and detect fraud.
Contact Details

The data controller for your personal data is Jovalink Limited. You can contact the Jovalink Data
Protection Officer at:

Jovalink Data Protection Officer

Jovalink Limited
20 Foxborough Gardens
Bradley Stoke
Bristol
BS32 0BT
Email: dataprotection@jovalink.shop


If you are unhappy with the way we have handled your personal data, please write to the department’s Data Protection Officer in the first instance using the contact details above.

     1.   Complaints

If you consider that your personal data has been misused or mishandled, you may make a complaint to the Information Commissioner, who is an UK independent regulator.  The Information Commissioner can be contacted at:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow
Cheshire
SK9 5AF

Telephone: 0303 123 1113

https://ico.org.uk/make-a-complaint/

Any complaint to the Information Commissioner is without prejudice to your right to seek redress through the courts.

    2.   Updates to this notice

If this privacy notice changes in any way, the Department will place an updated version on this page. Regularly reviewing this page ensures you are always aware of what information we collect, how we use it, and under what circumstances we will share it with other parties. The ‘last updated’ date at the bottom of this page will also change.

If these changes affect how your personal data is processed, we will take reasonable steps to let you know.

Last updated: 17/12/2024